We want all our customers to love their products, unfortunately we do not have control over the postal service delivery. Once the item has been dispatched we can no longer be held liable for any loss or damage to the item which may occur in the postal system.
However, we will gladly offer a credit note or replacement if we have the item in stock in the unlikely event that the item is damaged upon delivery. Should this occur, please email us immediately at firstname.lastname@example.org and you will need to return/send the products back to us within 7 working days. All items need to be returned unused and in their original packaging.
In the unlikely event should you need to return items to us you will need to choose a delivery company to return your parcel (please note that you have to cover these charges & We Heart This will not be liable for loss or damage to the product until we receive it) Email us the tracking number (please note we need to receive this email within 7 days of receiving your parcel) Once we receive your return we will process it and should we need to send you a replacement item, we will send it to you within 3 working days via the South African Post Office and will send you the tracking number.
We unfortunately do not offer returns and/or refunds in the case that you are simply not happy with and/or do not like the item.
As soon as we have received the original parcel with the items and we have inspected the items, we will happily replace the items or alternatively offer you a credit note for the same value of the item/s, should the item/s be deemed by us and the designer/s not to highest quality. Unfortunately for any custom / personalised orders as well as any items made to order and all jewellery, we cannot offer a refund and/or an exchange due to the nature of the specific order which won't be able to be resold.
Please note that our gift vouchers are available for 1 year from the date of issue. Please ensure you spend it within that year period.
We are always open to customer queries and will do our utmost to ensure our clients have a great buying experience with We Heart This.